Shipping Policy
Delivery Charges:
Our delivery charges are determined by three key factors, ensuring a transparent and straightforward process for our valued customers.
- Location: We proudly offer shipping services worldwide, catering to customers across the globe.
- Urgency: Choose between standard or express shipping options to match your delivery timeline preferences.
- Size and Weight: The dimensions and weight of your order also play a role in determining delivery charges. However, rest assured, we simplify this process for you. During checkout, before finalizing your payment, you'll have a clear view of available shipping options and associated costs.
Expected Delivery Time:
We endeavor to process most orders within 3-4 working days, unless otherwise stated. Here's what you can expect in terms of delivery timelines:
Domestic Orders (India): Typically, deliveries take between 3-7 working days. If you reside in a remote area, please allow for a slightly extended delivery window.
International Orders: Delivery times vary based on the shipping method:
Registered Postal Service: 10-21 days
EMS Speed Post: 7-10 days
During peak seasons or exceptional circumstances, registered parcels may take up to 4 weeks to reach their destination. If you haven't received your parcel within the expected timeframe, please don't hesitate to contact us. We'll gladly assist in tracking your shipment.
Shipping Destinations:
We're committed to reaching customers worldwide. Regardless of your location, if your country has a postal service, we can deliver directly to your doorstep from our offices in India.
Customs Charges Disclaimer:
When placing an order online, it's important to note the following regarding customs charges:
Importer Responsibility: As the recipient, you are responsible for complying with all laws and regulations of your country.
Import Taxes and Fees: Orders shipped outside of India may incur import taxes, customs duties, and fees imposed by the destination country. These charges are the responsibility of the recipient and are levied upon the package's arrival in the recipient's country.
Customs Clearance Delays: Please be aware that customs clearance procedures can occasionally cause delays beyond our initial delivery estimates.
Given recent developments, such as certain countries' customs regulations regarding specific products, we recommend consulting your country's customs department to ensure the products you're ordering will be accepted without issue.
At Artisana, we prioritize transparency and customer satisfaction. While we strive to provide accurate delivery estimates and hassle-free shipping, we appreciate your understanding in navigating potential customs-related challenges.
Should you have any further queries or require assistance, please feel free to contact us. Your satisfaction is our priority.