Ordering & Payment
Ordering & Payment
Thank you for choosing Artisana. To ensure a smooth experience, please review the following information regarding ordering and payment.
Order Confirmation:
Upon placing your order, you will receive a comprehensive order summary along with a confirmation number. Additionally, an email confirmation containing your order number and an estimated order total will be sent to you promptly. You can track the status of your order
If your order includes furniture items, kindly reach out to our furniture specialists for updates on the status of your delivery.
Methods of Payment:
We offer a variety of payment methods to accommodate your preferences. Artisana accepts Visa, MasterCard, American Express, PayPal, and Google Pay.
International Payments:
We accept international payments with enhanced security through 3D Secure (3DS) authentication. Every international transaction will require a One-Time Password (OTP) verification to ensure safe and successful payment processing.
Payment Issues:
Encountering payment issues? If your payment method was declined, please verify the information provided, check the card expiration date, or ensure sufficient fund availability.
If the problem persists, we recommend choosing an alternative payment method and contacting your bank or credit card company for further assistance.
For additional support, please don't hesitate to reach out to us via email at contact@artisanacollective.com.
Refund Policy:
We aim to provide a smooth and transparent refund process. Refunds will be processed within 5–7 working days from the date of approval. Once processed, the amount will be credited to the customer's bank account or original method of payment within the specified timeframe.
At Artisana, we're committed to ensuring your shopping experience is hassle-free and enjoyable. Should you have any further inquiries or require assistance, our dedicated team is always here to help.
Thank you for choosing Artisana.