Ordering & Payment

Thank you for choosing Artisana. To ensure a smooth experience, please review the following information regarding ordering and payment.

Order Confirmation: Upon placing your order, you will receive a comprehensive order summary along with a confirmation number. Additionally, an email confirmation containing your order number and an estimated order total will be sent to you promptly. You can track the status of your order here.
If your order includes furniture items, kindly reach out to our furniture specialists for updates on the status of your delivery.
Methods of Payment: We offer a variety of payment methods to accommodate your preferences. Artisana accepts Visa, MasterCard, American Express, PayPal, Google Pay.

Should you encounter any issues obtaining authorization from your credit card company, we will hold your order for 48 hours before cancellation. Please reach out to us promptly if you encounter any payment-related challenges, as we aim to swiftly resolve them to ensure a seamless shopping experience.
For prompt assistance, feel free to contact us.

For online or phone orders, please contact us.

Payment Issues: Encountering payment issues? If your payment method was declined, consider verifying the information provided, card expiration, or fund availability. If the problem persists, choose an alternative payment method and liaise with your bank or credit card company for further assistance.
For additional support, please don't hesitate to [reach out to us](contact link).
At Artisana, we're committed to ensuring your shopping experience is hassle-free and enjoyable. Should you have any further inquiries or require assistance, our dedicated team is always here to help.

Thank you for choosing Artisana.